FAQs
Frequently Asked Questions
Every family struggles with this question. Signs to look for include ongoing pain, loss of appetite, difficulty moving, or withdrawal from activities they once loved. When your pet has more difficult days than joyful ones, it may be time to consider what is best for their comfort. We are here to help guide you through this decision with compassion and clarity.
The process is peaceful and gentle. We begin by explaining each step so you know exactly what to expect. Your pet will first be given a calming sedative to help them relax. Once they are comfortable, the final medication is administered, allowing them to pass quietly and without pain, surrounded by love.
We serve all of Central, East and South-east London, North Kent and South Essex. If you aren't sure if we service your area, please call, email or WhatsApp us.
Some pet insurance options cover home euthanasia. We are more than happy to provide clinical documentation requested by insurers.
We charge an additional £30 for visits in the evenings, bank holidays or weekends. We also charge £30 for travel outside a 40 minute drive from Lewisham, London
No. The process is designed to be pain-free. The sedation ensures your pet feels relaxed and at ease before the final step, so they only experience peace and comfort.
Open, age-appropriate conversations help children process what is happening. Encourage them to share memories, ask questions, or create a keepsake like a drawing or photo album. We can also suggest gentle ways to involve the family in honoring your pet’s life.
We offer respectful aftercare services, including both communal and private cremation. Families may also choose keepsakes such as paw prints, fur clippings, or personalized memorial items to treasure their pet’s memory.
We do undertake quality of life checks for £150. These can be a standalone booking with our experienced vet who will help you decide on when the best time to say goodbye is.
You have to make the right decision for you and your family. If we have attended your home and then you change your mind we will refund your fee minus a Quality of Life Assessment fee of £150
Yes, our out of hours cover is provided by Veteris, a mobile first vet service which also provides in-patient care in Clapham and Shoreditch, London when needed. They can be reached at 020 4634 4776. Their website is available at https://veteris.co.uk/.
